General Questions

You can book directly through our website by selecting your preferred tour and completing the reservation form. Once your booking is confirmed, you will receive an instant confirmation email.

Yes, we operate our tours throughout the year.

We offer both private and small-group tours. Each tour page clearly indicates whether the experience is private or shared, allowing you to choose the option that best suits your needs.

Absolutely. All our guides are fully licensed, experienced, and fluent in English. Many also speak additional languages depending on availability.

Yes. We can tailor private tours based on your interests, schedule, and group size. Simply contact us with your preferences, and we will design a personalized itinerary.

Yes. Many of our tours include hotel or airport pickup options. If transfers are not included, you can request them during the booking process for an additional fee.

Payment & Cancellation

You can complete your payment securely by credit card through our website. Guests may choose to pay either the full amount or a 25% deposit at the time of booking. Any remaining balance can be paid on the day of the tour.

Yes. All online payments are processed through secure, encrypted payment systems to protect your information.

Cancellation policies vary depending on the tour type. Daily tours and shore excursions typically allow free cancellation up to 24 hours before the tour. Turkey Tours have a separate cancellation policy based on advance notice. Please refer to the cancellation section on each tour page.

Travel Tips

We recommend comfortable walking shoes, a hat, sunglasses, and seasonal clothing. Some religious sites require modest attire (covered shoulders and knees).

While most places accept credit cards, some small shops and local vendors may only accept cash. Having a small amount of cash on hand is helpful.

Meals are included only when specified in the tour description. For tours without meals, your guide can recommend trusted local restaurants.

Some sites—especially ancient ruins—may have uneven terrain. Please inform us in advance about any mobility concerns so we can recommend suitable tour options.

Shore Excursions

Your guide will be waiting for you at the port exit with a sign displaying your name or agency name. Detailed meeting instructions are provided in your confirmation email.

All our shore excursions come with a “return-to-ship guarantee.” If your ship is delayed, we adjust the tour accordingly or offer alternative solutions.

Yes. Cruise passengers must provide their ship name and arrival details during booking to ensure smooth coordination.

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